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Job Title: Department Manager
Job Location: NY: Tonawanda
Pay Rate: Open
Job Length: full time
Start Date: 2008-02-23
Company Name: Office Depot
Contact: HR
Phone: email only please
Fax: email only please
Description: Department Manager OTHER: ? Encourages and provides a strong customer service environment by ensuring every customer is greeted and offered assistance as needed. ? Performs manager-on-duty functions in the absence of an assistant manager or the store manager. This includes carrying keys, and working to enhance customer loyalty by ensuring our customers enjoy a positive shopping experience throughout the store. ? Observe, coach and provide feedback to associates on their use of the 5-Step Selling Process. ? Achieve departmental and store established goals for planned sales and profit. ? Provides input and feedback for the completion of performance appraisals, and assists with the delivery as well as the developmental feedback to the associate. ? Participates in the interviewing and selection process of newly hired associates who will be assigned within the Department Managers area of responsibility. ? Supports all current company programs Customer Service Department: ? Manage and direct front-end operations and supervise cashier staff, in order to ensure a fast and easy checkout process for our customers. ? Ensure appearance and daily operational standards of the front-end are maintained. ? Trains all front-end associates on register procedures, as well as customer service and product knowledge training designed for the front-end. ? Completes and audits paperwork such as the cashier error log, scanner problem log, register voids, tax exemptions ? Cross-trains associates as determined necessary by the management team. Sales: ? Ensures merchandise presentation guidelines are met, including the completion of all EBW and POG changes and updates, as well as the daily recovery and upkeep within the department. ? Responsible for setting the weekly ads, including any price changes and signing that are required. ? Completes all related training for the Technology and Furniture departments, and keeps abreast of the most current merchandise in the technology area and furniture assortments. ? Trains all technology associates, and assists with the cross training of these associates to work in other areas, including furniture. ? Provides a strong selling culture within the Technology and Furniture departments, ensuring the total solution is offered to all customers. Store Support: ? Manage the daily merchandise receipt process, to include receiving freight and processing it to the sales floor. ? Implement and maintain merchandising presentations including Planogram updates and changes, EBW sets and price changes. ? Process daily cash office transactions and reconcile any overages or shortages for the previous day. ? Monitor, update, and change store signing and POP materials. ? Complete self-audits as needed to ensure compliance of operational and departmental standards, as outlined in the Loss Prevention and District Manager audits. ? Responsible for merchandise presentation, to include stocking new products, changing merchandise presentations, completing RTVs (return to vendor) and daily recovery
Please refer to Job code officedepot-1027987 when responding to this ad.
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