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Job Title: Administrative Applications Cons/Adv
Job Location: NY: Ithaca
Pay Rate: Open
Job Length: full time
Start Date: 2008-08-10
Company Name: Cornell University
Contact: HR
Phone: email only please
Fax: email only please
Description: !*! This is a two year term appointment.%0A %0A Overview %0AThe Cornell Information Technologies (CIT) Vendor Applications Team provides backline technical support for a wide variety of centrally maintained University applications; including a time keeping system, course management system, telecommunications system, and a customer relationship management/incident tracking system. The users of these systems include almost the entire campus (faculty, staff, students). %0A %0A Job Description%0A As a member of Cornell Information Technologies (CIT) Information Systems (IS) Vendor Applications team, this person will assist in the investigation, installation, configuration, upgrades, integration, testing, and support of vendor and open source provided course management software applications such as Blackboard and Moodle. Experience and knowledge is required with the technical components and specifically, Apache, Tomcat, Oracle, and Unix (Solaris and/or Linux) as well as Course Management Software. %0A %0A Activities include project planning support, requirements gathering support, written and verbal communications with product owners and help desk and other technologists, research, planning and execution of patches and upgrades, test planning, coordination and execution, problem investigation and resolution. Proactive and responsive customer service orientation required, along with ability to work with vendors to solve problems in "blackbox" systems. Outstanding customer service references are essential.%0A %0A Must be able to work in a fast paced, deadline driven, matrix organization. Must be able to demonstrate ability to work well with team members and assume individual responsibilities within a team. Must have strong documentation skills, being able to clearly and concisely explain complex technical issues. Must have well-developed problem-solving abilities, analytical, reasoning and judgment skills.%0A %0A The person in this position will be expected to consistently model CIT's values (Respect, Community, Integrity, Innovation, and Results). %0A %0A!*! Bachelors with 2-3 years experience or equivalent combination.Experience installing, upgrading and maintaining production business-critical applications with 1000s of users preferred. A proven ability to analyze requirements, meet deadlines and work in a team environment is required. %0A %0ANo relocation assistance or visa sponsorship is provided for this position.%0A %0A Located in Ithaca, N.Y., Cornell University is a bold, innovative, and inclusive teaching and research university of academic distinction and public service where staff, faculty, and students alike are challenged to be active citizens of the world.%0A %0ACornell University is an equal opportunity, affirmative action educator and employer. %0A
Please refer to Job code cornelluniv-09071 when responding to this ad.
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