US-NJ: Somerset-Assistant Manager Operations

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Job Title: Assistant Manager Operations
Job Location: NJ: Somerset
Pay Rate: Open
Job Length: full time
Start Date: 2009-02-27

Company Name: Great West Life
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Assistant Manager Operations

Job ID: 6502 # Positions: 1 Location: NJ-Somerset Division: Great-West Financial Services Posted Date: 02-25-09 Category: Financial Services

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* Refer a friend to this job More information about this job: Job Summary: The Assistant Manager Operations is responsible for direct supervision, facilitation and development of Benefits, Loans or Periodic Payments department staff, and is accountable for ensuring staff meets all departmental standards. Responsible for researching and resolving unique, complex and escalated account problems, and communicating with internal and external clients. Quality tracking of subordinates work, analyzing and taking correcting action to prevent similar errors, monitor trends, and report findings to mananagment.

Responsibilities & Qualifications: Primary Responsibilities: * On a daily basis manage and load balance incoming customer benefit requests via workflow, incoming client service AR ticket requests, and escalated/complex research items, problem solving, and monitoring of gain/loss. Ensure all items completed in accordance within departmental, corporate, IRS, Department of Labor and SEC regulations, requirements and procedures. * Provides supervision, training, motivation and personal development of staff to maximize the departments resources. Includes interviewing/ hiring new personnel, conducting performance appraisals, and taking necessary disiplinary action with existing staff. Maintain employee records, track quality and productivity. * Responsible for review, updates and communication in regards to processing documentation and procedures. Correspond with internal/external clients and/or participants, upper management, and agent/brokers. Involves a thorough understanding of all products, IRS Codes, plan rules, SEC/FINRA regulations and ability to communicate the complex aspects of the situation. * Research and clear suspense accounts, escheatment research for financial control, assists with user acceptance testing for system enhancements and projects. Accountable of approval and management of incoming system AR system tickets, and escalating system issues to management and systems department for resolution. Final approval and review of complex transactions such as death and QDRO files, OFAC and Currency Transaction Reporting. * Responsible for assigned projects. This involves coordination of system resources, delegation and monitoring of progress to completion. * Expert in Corrective Distribution processing, rejections, follow up and training, tax form corrections and research for both system issues and client requests. Responsible for management of clearing tax system exceptions and rejection reports, and tax Form B research.

Background and Qualifications: * Degree in business, finance or similar field. Series 6 required. * Without an Associates degree, an additional two to four years of directly related experience is required. * Previous managerial experience required.

About Us: Great-West Life & Annuity Insurance Company encompasses business lines nationally known for providing group retirement and individual insurance products and services.Great-West Retirement Servicesprovides retirement savings programs to clients in the corporate, government, and healthcare/nonprofit markets. FASCore, LLC, a Great-West affiliate that specializes in retirement plan recordkeeping and administration, serves more than 3.5 million participant accounts including those of financial institution clients. Great-West’sIndividual Marketsgroup provides life insurance and annuity products to a broad market, from middle-income Americans to businesses and corporate executives. Great-West is a leader in the delivery of products and services that help customers across the country secure their financial future. For more information, please visit Great-West Life & Annuity atwww.greatwest.com. We are an equal opportunity employer dedicated to workforce diversity. We are committed to providing a drug-free workplace. You’ll find good people at Great-West.




Please refer to Job code greatwest-6502 when responding to this ad.


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