US-NJ: Brick-Personal Banker Associate/Personal Banker - B..

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Job Title: Personal Banker Associate/Personal Banker - Brick, NJ
Job Location: NJ: Brick
Pay Rate: Open
Job Length: full time
Start Date: 2008-02-26

Company Name: Citi
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Personal Banker Associate/Personal Banker - Brick, NJ – 08001915

Job Description

Apply Online

Description

Position Summary: Proactively source, acquire, and expand customer relationships by maximizing sales opportunities and ensuring customer retention. Probe within customer base for needs and opportunities to cross-sell to other business segments. Position Responsibilities: * Execute integrated sales, relationship, and credit strategies that are aligned with the Financial Center business plan to achieve desired revenue and service hurdles. * Interface with Commercial Business, Insurance, and Investment partners to ensure ongoing communication with regard to existing and future customer needs. * Analyze trends in both local/niche market and customer profiles to identify potential sales opportunities. * Support sales/service activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc. * Achieve personal production goals by expanding existing relationships and acquiring new business, utilizing effective calling techniques and leveraging bank products and services. * Drive efforts in the Financial Center to identify and implement service behaviors that improve the overall customer experience. * Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets. * Resolve customer complaints/issues promptly and effectively. * Proactively educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking). * Establish and maintain key relationships and business contacts within the community and targeted industry segments to create opportunities for growth. * Provide ongoing coaching to Tellers to effectively identify referralopportunities.

Specifications / Qualifications

Education: * Bachelor’s degree in business (preferred) or equivalent work experience Experience/Skills: * Retail/sales experience * Strong analytical/problem solving skills * Customer service orientation * Demonstrated ability to motivate and influence others * Excellent verbal and written communication skills * Financial/business acumen * Basic computer skills * Life and Health licenses or the ability to obtain within 60 days of employment Note: For placement in the Personal Banker role, at least 12 months of relevant experience is required.

Profile Job Function Sales Location NAM-US-NJ-Brick Employee Status Full-time Education Level High School Graduate or Equivalent Shift Day Job Employee Type Regular Exempt Status Non-exempt Travel No

Additional Information Posting Date Jan 16, 2008, 10:56 AM, Montreal, New York, Washington D.C. - (UTC -5:00) Number of Positions 1

Relocation No Business Area Citibank North America Alternate Requisition Number DR-07036559 Brief Description of the Organization Citibank North America, Citigroups branch-based banking business, has 6 million consumer accounts in ten states, Washington, D.C., and Puerto Rico. In the United States, Citibank North America employs approximately 20,000 people while rapidly growing and expanding its branches. Citibank strives to ensure that the branches are places where clients feel welcome and thanked for their business, comfortable discussing personal financial information, and secure in the advice and guidance they receive. The objective is to offer one-stop availability of products and services for every stage of a client’s financial life.




Please refer to Job code citigroup-597069 when responding to this ad.


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