Help Desk Analyst Required for Contract Position

Thank you for reviewing this posting. Your resume (via e-mail) in MS-Word
format (Word Perfect or plain text is fine also) would be appreciated. Any
questions please e-mail. Questions deemed to be of interest to all will be
added to the posting. Start date is ASAP. Pay will be based on
qualifications and experience.

Help Desk Analyst

(Engagement of Approximately 5-9 Months)



Our client is seeking the services of an entry level person trained in IT
problem resolution to supplement and an existing staff in an Enterprise Help
Desk environment located in St. John's, NL



Responsibilities:



· Performing problem resolution

· Conducting installs, moves, adds and changes

· Faithfully recording activity in the Problem Management System



Required Skills:



· Team Player -Work effectively with a diverse team of IT Support
Analysts

· People Skills - Deal effectively with customers from all areas of
the business including administrative, technical, and executive

· Telephone Skills - Communicate effectively and project a
professional, pleasant manner at all times

· Problem solving knowledge of MS Windows XP Professional

· Problem solving knowledge of MS Office 2003

· Organized and disciplined about performing procedures consistently
while maintaining accurate records

· Time management and prioritization capability



Desirable Skills:



· Experience with a Problem Management System, Remedy preferred

· Working knowledge of Microsoft Windows Server and Active Directory
(user management)

· Proficiency using Windows XP "Remote Assistance" tool



Persons possessing the required attributes are invited to provide a resume
for consideration. Please note that only candidates selected for an
interview will be